Things to Know
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First time at Fit Lab?
We want to ensure you get the most from your session. If it’s your first visit please read the following policies to get the most from your experience!
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Please arrive 5-10 minutes prior to the start of your pilates mat or barre class or 5 min prior to private training.
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First time clients must complete a Client Profile form. See attached form here and please email or bring in.
Frequently Asked Questions
Information & Policies
Scheduling a Session
Equipment sessions are by appointment. Group fitness classes are open for drop-in. First time clients please arrive 5 minutes before your session. We will show you around, and have you fill out a client profile.
Attire
Please wear comfortable, non-restrictive exercise clothing. Try to avoid bulky garments. The ability to see your body movement is important to obtain maximum benefit from the exercises. Shoes are not permitted in Yoga or Pilates classes. For all other classes please wear comfortable tennis shoes. We require grip socks for the pilates studio. If you do not have them, they are available for purchase up front.
Waitlist
It is always a great idea to put yourself on the waitlist for any class you’d like to attend that is full. People cancel classes every day and there’s usually a good chance you’ll get in! When a spot opens up if within 24 hours an email will be automatically sent to you requiring you to confirm your reservation, so at this time please respond yes. If you do not respond, the spot will be offered to the next person in line. If less then 24 hours before the class the studio will call with any openings, or you can look online to see if you got added to the class. If you cannot attend please let the studio know as soon as possible at 253-606-4583 or email us at thefitlab253@gmail.com.
Courtesies
Please be on time for your session.
Please stay at home if you are contagious.
Please turn off your cell phone.
Please do not wear perfume to your session.
Please do not bring your children to the studio.
Mobile Access
Download the booking app Fit by Wix by clicking HERE.
Billing
All sessions are booked by appointment and are automatically billed to your account. We provide a number of payment options for your convenience: cash, check, VISA, MasterCard, and debit cards are accepted.
Fee Structure
To secure your appointment, a credit card number is required at the time of the booking. Sessions may be purchased individually or at special package rates of five, 10, 20 or sessions. Packages are time limited based on the date of your first visit. If your account has been inactive for 6 months, it will automatically expire. Series Cards expire 6 months from purchase date. Pricing is subject to change without notice.
Card Expirations
All series cards and special offers expire 6 months from purchase date.
Food
For safety, avoid eating for 30 minutes before and after your session. Please be sure to come to class well hydrated and with a water bottle to avoid dehydration and cramping.
Cancellation Policy
We request a 24-hour notice to either cancel or reschedule your session. This covers the cost of reserving the instructor and studio space. Late cancellations or no-shows will be billed to your credit card on file. Unpaid classes will be charged to your credit card at the single class rate. If there is only 1 person scheduled for an equipment class, the class will be cancelled 24 hours prior. Members will be charged $10 No-Show Fee. There are NO refunds or exchanges on purchases.